Fridays Holdings, Inc. and Friday’s Puerto Galera, Inc.
Hotel Reservation Policies
Prepayment: Full prepayment is required to confirm your reservation. This is nonrefundable.
Modification, Cancellation, and No-show Policy: Cancellation: Cancellation and booking modification policies may vary according to room rate availed. Your 100% prepayment will be forfeited if you do not arrive within 24 hours of the check-in date and time of the hotel.
Credit Card charging: Please note that Fridays Boracay will charge your credit card in Philippine Peso using our own conversion rate and that your issuing bank may charge you a different amount.
Reversal of charges: In rare instances of force majeure and acts resulting to request for booking cancellation, refund, or offsetting of charges, please email: firstname.lastname@example.org for approval. All requests shall be subject for evaluation. Reversal shall take place in 10-15 working days and will be reflected based on the processing time of the cardholder’s issuing bank. Chargeback fees may apply and shall be shouldered by the cardholder.
Credit Card Policy: For instances of flagged transactions due to possible fraudulent activities, guests may be required to submit the copies of their credit card prior and/or upon arrival. Cancellations may be arranged based on the resort management’s discretion.
Check-in Procedures: Guest are required to present valid ID/passport, the credit card used in the booking and voucher upon check in.
Arrival Time: 02:00 PM (GMT +08:00)
Departure Time: 12:00 PM (GMT +08:00)
Child Policy: All children are welcome. Children from 0-5 years old are free of charge in the room accommodation. Children under 6-11 years are charged PHP 800 per night inclusive of set breakfast. Children 12 years old and above are charged PHP 2550 per night inclusive of breakfast. Maximum no. of children varies based on the room category booked.
Baby Cot: Child’s cot/crib is upon request and subject to availability.
Extra Charges: All additional charges and services must be paid upon check-in at the resort
Extra Person: Extra person charge for 12 years old above is Php2,550.00 per person inclusive of set breakfast
Grand Gala Dinner Policy: For guests staying on December 31, New Year’s Eve Grand Gala Dinner is included for 2 persons only, for extra child/person, you will be asked to pay for the following charges upon check-in: New Year’s Eve Gala Dinner per adult: PHP 7000.00 New Year’s Eve Gala Dinner per child: PHP 3500.00 (from 6 to 11 years old)
Transportation: Some rates include transfers for guests arriving at Caticlan. Contact our Reservations Officer to check on your booking inclusions and transfer arrangements.
Transportation Fees: For rates inclusive of transfers, note that there is an Environmental Fee of Php 75.00 per person and Terminal fee of Php 100.00 per person per way which will be collected from the tourists who will be coming to Boracay as imposed by the City Governance of Malay Aklan. For us not to inconvenience our guests to pay it upon arrival, we shall include the said fee to your incidental expenses and will be billed upon check out.
Special Request/Preferences: Bed type, smoking and non-smoking preference and room allocation are all subject to availability upon check-in.
Add-ons: All add-ons such as transfers, terminal and environmental fees, set breakfast, set lunch, set dinner, extra person charge and etc. must be paid upon check-in at the resort. Contact our Reservations Officer to double-check on your rate inclusions.
PWD/Senior Citizen Discount: Online rates will not be eligible to be in conjunction with PWD/Senior Citizen discounts following the No Double Discount clause on RA No. 9994. In the purchase of goods and services which are on promotional discount, the person with disability/ senior citizen can avail of the establishment’s offered discount or the 20% discount provided herein, whichever is higher and more favorable. For room quotations with PWD/SC discount, please email email@example.com.